What happened?

Patron is working on a WORD document and when she prints, her print is double-spaced and not margined correctly. She tries and tries and prints and prints again. Finally, she asks staff for help, but no one seems to understand why this page is not printing in the correct format.

Staff ask each other and one trys to "Select All" and change spacing settings. She thinks to herself, "This page looks weird. I can't see any margins and it doesn't look like a document."

Finally after 5 mins. have passed by....EUREKA! The dark clouds separate and there is LIGHT and realization that patron has accidently, somehow hit the WEB LAYOUT icon on the lower right hand corner (she probably didn't realize this) and it was in web format making her print format different. As soon as staff realized this and hit the PRINT LAYOUT icon the problem was resolved.

All staff and patron breath sigh of relief....we didn't have to tell her to start all over.

The little things do count!