So often, patrons approach us and tell us that the attachment they opened and printed resulted in printing a blank page or a grey block covering the white page.
This may result out of the patron opening the attachment in "view" mode.
This happens with Word attachments as well as Picture attachments.
If the patron has clicked on "view", button, the document comes up on the screen for the patron to view it as a regular word document or a regular picture
But, when the patron goes to print it, the print preview might show a blank document
Closing the current document/view on the screen and reopening the attachment via the "download", option will then open the attachment in a manner in which print option can be selected.
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Thanks for the explanation, Padma! On many occasions patrons approached me claiming the printer gave them blank pages. When I resubmitted their print jobs everything worked fine. So I was wondering how would it happen that they got blank pages. Now the mystery solved and we could just ask the patrons that if they first "View" their documents to make sure to close that option first and to send their jobs to printer after closing it.
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