Sheila's notes from Predictably Irrational by Dan Ariely which may prompt more discussion -
maybe something on the order of "What does this have to do with library services?"
Most people don’t know what they want unless they see it in context or in comparison with other things. Everything is relative. “…the more we have, the more we want (pg. 21.)”
People respond to free…
…instill a sense of purpose… Emotions influence behavior.
Deadlines and boundaries often need to be dictated authoritatively.
Keeping our options open and obsessing on the “just in case” can be a waste of time, resources, and productive results. Life is about choices, so choose already. Multiple options are burdensome.
We fall in love with what we have.
Presentation matters.
Expectations shape stereotypes. We see what we expect to see. Expectations change the way we perceive and appreciate experiences.
Placebos run on the power of suggestion, which is very powerful.
People cheat when they have a chance but not as much as they could. People do better when reminded of morality at point of temptation. People are less likely to steal cash than stuff.