A patron asked for help printing her resume which was saved as an attachment in her email, usually a routine procedure. This time, when she clicked on her attachment, the document appeared, but print preview showed a blank page, and the document printed as a blank.
The options on the screen were "Download" and "View as web document".
We figured out by working with it that it was necessary to download her resume before it would print. When viewed as a web document--out in "the cloud"!"--it would not print as viewed.
So even those email resumes can provide some changes sometimes.
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The exact same thing happened to a patron I was helping just the other day. His document needed downloaded before it would print. I've decided that "figuring it out" is part of technology. It's hardly ever a cut and dried solution.
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